This page collects published line pricing, number-port instructions, equipment terms, outage and E911 limitations, support contacts, and external complaint information for business and residential VoIP customers.
These prices cover the phone line. Equipment, installation, call-flow design, taxes, Internet requirements, and other options are confirmed for the actual service.
| Service | Monthly price | Included line features |
|---|---|---|
| Residential VoIP Line | $25/month | Caller ID, voicemail, E911 |
| Business VoIP Line | $25/month | Caller ID, voicemail, E911, call forwarding |
Equipment, taxes, number-port eligibility, advanced call-flow features, installation, and Internet requirements are reviewed with the customer and may affect the final service configuration or price. Services are governed by the Master Service Agreement.
Quad State Internet can provide managed IP phones and, for approved uses, analog telephone adapters. The service behind both is VoIP.
A one-time placement and setup charge may cover provisioning, configuration, installation, and onboarding. Unless the order says otherwise, a phone or adapter placed under this model remains Quad State Internet-owned and managed equipment rather than a customer-purchased asset.
Exact models and availability may change. See current business endpoint options and published setup charges on the business phone systems page.
An analog jack from an ATA is not a traditional POTS circuit. It depends on local power, network equipment, and Internet or voice-network availability.
Fax machines, alarms, elevators, fire or life-safety panels, medical devices, modems, and similar equipment require compatibility review and should not be assumed to work over VoIP.
Interconnected VoIP can handle 911 calls, but it has dependencies and location considerations that differ from a traditional fixed copper phone line.
Quad State Internet phone service may be unavailable or limited during the circumstances below. Keep the service address current, keep warning information near the phone equipment, and tell us before changing where a phone is used.
VoIP may not function during a power or Internet outage. Battery backups may be available, but every battery has a limited runtime and must be charged, maintained, and replaced when needed.
A business that needs calling during an interruption should review power, network equipment, backup connectivity, and alternate ways to call as one continuity plan.
The E911 record must contain the phone's current service address. Contact Quad State Internet before moving a phone, adapter, or managed phone system to another address.
During a 911 call, provide the caller's exact location to the dispatcher whenever it is safe and possible to do so.
Number portability is often possible, but eligibility must be checked. Closing the existing account too early can interfere with the transfer.
Quad State Internet reviews portability, coordinates the requested date, and confirms the cutover plan. Keep the old service active until the port has been confirmed as complete.
It may not. VoIP depends on working electrical power, local network equipment, and an active Internet connection. Battery backup, generator power, and alternate connectivity can reduce some risks, but every backup has limits and must be maintained.
Contact Quad State Internet before moving phone equipment. The E911 record needs the phone's current service address, and location updates may take time to become available through emergency-calling systems.
Number portability is often possible when a number is eligible. Quad State Internet generally needs the current provider's account information, a recent bill, and customer authorization. Do not cancel the old line before the port is confirmed.
No. An analog telephone adapter presents a familiar phone jack, but the service is still VoIP and depends on power and network availability. Fax, alarm, elevator, fire, medical, modem, and life-safety uses require compatibility review.
For phone-service help, E911 address updates, number-port questions, billing questions, or another service concern, contact us first so the team can review the account and service.
Customers with a phone-service or billing concern that cannot be resolved through Quad State Internet may use the FCC Consumer Inquiries and Complaints Center.
File an FCC consumer complaint
1-888-225-5322
For Kentucky customers, the Kentucky Public Service Commission FAQ states that it does not regulate voice-over-Internet phone service.
Visit the business phone systems page for call flows, managed phone choices, setup pricing, and help planning a new system.