Contact Quad State Internet

Reach the right place the first time

Use the numbers below for active service-impacting issues. For everything else, choose the right contact type and send the details our team needs to route the request.

Call 24/7 support Start a contact form

Call us

If service is down or a business-impacting issue is in progress, call first. The form below is best for non-urgent requests, scheduling, new service, account questions, and written follow-up.

24/7 business support (833) 701-QUAD Business, enterprise, carrier, and service-impacting issues. Paducah home and small business (270) 953-0131 Residential and local small business service in the Paducah area. Metropolis home and small business (618) 309-8005 Residential and local small business service in the Metropolis area. Email support General service, account, scheduling, and written follow-up.

Start the right form

Pick the closest category. Your selection is stored with the request and included in the notification sent to our team.

Tell us what you need

Use home support for residential service questions, or choose another route below.

What do you need?
Preferred contact method
Priority
For support and escalations, include who is affected, when it started, and anything already tried.
Need DIA, IP Transit, BGP, transport, IRU, or a custom route? Use the enterprise / carrier route here for a quick first touch, or use the detailed build-by-demand form when you already know locations, capacity, and timing.

For urgent service-impacting issues, call (833) 701-7823 after submitting.