Careers at Quad State Internet

Build the network. Shape what comes next.

Join the local team connecting homes, businesses, and communities across our region. General labor is hiring now in Paducah and Metropolis. Apply today for retail phone and broadband support, sales, and other support staff roles in Metropolis, with hiring anticipated in October–November 2026.

Start your candidate assessment → See local openings

General labor now · Metropolis retail applications open General labor: Paducah and Metropolis. Metropolis retail hiring anticipated October–November 2026.

Paducah, Kentucky & Metropolis, Illinois · Applications open

Two ways to join the local team

We are taking applications for both roles now. General labor is open immediately in Paducah and Metropolis; retail hiring in Metropolis is anticipated in October–November 2026.

General labor / outdoor helper

Paducah, KY & Metropolis, IL · Hiring now

Help with the everyday outdoor work that keeps our crews moving. If you can follow instructions, work safely, and pitch in on a variety of basic tasks, we want to hear from you.

Clean up job sites and keep outdoor work areas organized
Move, load, unload, and organize tools and materials
Help with basic digging, backfill, yard work, and other tasks as directed
Use basic hand tools, follow safety instructions, and assist the crew where needed

Tell us about any practical work you have done and what you are ready to learn. The application includes a basic outdoor-work skills assessment. Choose Paducah, Metropolis, or both in your work-location preferences.

Apply for general labor →

Retail phone & broadband support and sales

Metropolis, IL · Hiring anticipated October–November 2026

Apply now to help local customers with phone and broadband service. This role combines friendly customer service, basic technical support, and sales in our Metropolis retail location.

Greet customers, answer phones, take messages, and follow up
Explain and sell phone and broadband services that fit customer needs
Help with basic service questions and troubleshooting, and connect customers with technical support when needed
Use computers for customer records, service orders, notes, email, and scheduling

Other support staff opportunities may also be available, including answering phones, scheduling, keeping records, and general office support. In the application, choose retail customer support and sales, other retail / office support staff, or both, and tell us which duties interest you.

Apply for retail support & sales →

Explore field career paths

From the pole line to the living room

Fiber work rewards good judgment, careful hands, physical readiness, and pride in the finish. Some candidates bring years of experience. Others bring strong transferable skills and the drive to learn the right way.

Home & business installation

Plan a clean route, connect the customer, test the service, and leave the property better than you found it.

Set, secure, and work safely from ladders
Route fiber through attics and crawl spaces
Fish walls and make careful penetrations without avoidable drywall damage
Mount, seal, activate, test, document, and explain the installation

Aerial fiber & pole-line work

Help build long, serviceable routes while protecting the crew, the public, and the cable.

Operate or learn bucket-truck and aerial-lift work
Apply NESC awareness, PPE, fall protection, and stop-work judgment
Walk out and control thousands of feet of fiber
Place strand, lash or overlash cable, manage slack, and close out the route

Underground construction & repair

Turn route plans and locate marks into protected conduit, handholes, cable paths, and restored ground.

Hand dig with shovels, expose conflicts, and work around locates
Build trenches, conduit paths, handholes, and pull-rope systems
Pull or blow fiber while controlling tension and bend radius
Backfill, restore, clean up, and document field changes

This is hands-on, safety-sensitive work.

Depending on the role, field teammates may drive between sites, work outdoors, climb, crouch, carry tools and materials up to 50 pounds, and work at height. The assessment lets you answer each essential function individually, with or without reasonable accommodation.

Assess your fit →

What matters here

Skill grows. Standards stay high.

You do not need to claim every skill to get our attention. An honest picture of what you can do independently, where you have assisted, and what you are ready to learn is far more useful.

Safety before speed

Recognize hazards, protect the work area, communicate clearly, and stop when a condition is not right.

Craftsmanship people can see

Respect the customer, the property, the network, and the next teammate who will work behind you.

Curiosity with follow-through

Ask good questions, learn the standard, solve problems, document the work, and own the result.

One company, many ways to contribute

Tell us where you want to grow

Apply for general labor, retail support and sales, installation, or outside plant, or share your interest in other parts of the company. A strong network also needs planners, engineers, coordinators, and creative people. Choose every path that interests you.

Retail phone & broadband support and sales

Apply now · Hiring October–November 2026

Metropolis, IL. Accepting applications now for anticipated October–November 2026 hiring. Help with phone and broadband service, calls, computers, and sales, or express interest in other retail and office support duties.

See example roles

Retail customer support & sales associate
Other retail / office support staff (phones, scheduling, records & general support)

General labor / outdoor helper

Hiring now

Hiring now in Paducah, KY and Metropolis, IL. Help with basic outdoor work, cleanup, moving materials, and everyday crew tasks. Tell us about any hands-on experience and what you are willing to learn.

See example roles

General laborer / outdoor helper

Fiber installation & field service

Connect homes and businesses, solve problems on site, and leave clean, documented work behind.

See example roles

Installer trainee / helper
FTTP installer & maintenance technician
Field service technician
Fiber splicing & testing technician
Field crew lead / supervisor

Outside plant construction

Build and maintain aerial and underground fiber routes across the region.

See example roles

Aerial OSP technician
Underground OSP technician
Construction helper
Equipment operator / spotter
Locate / restoration technician
Crew lead / foreperson

Network & enterprise technology

Operate, troubleshoot, automate, and grow the networks and interconnections behind every service.

See example roles

Technical support
NOC / network support
Network engineer
IP, BGP & transport engineer
PON / access network technician
Data center / colocation technician
Systems / automation

Fiber design & project delivery

Turn field data and customer needs into buildable routes, permits, estimates, and closeout records.

See example roles

OSP fiber designer
GIS / CAD technician
Field survey / make-ready
Permitting / right-of-way
Estimator / BOM planning
Construction project manager
Network / optical designer

Sales, enterprise & partnerships

Help families, businesses, carriers, and communities find the right way to connect.

See example roles

Residential / community sales
Business account executive
Enterprise / carrier sales
Solutions consultant
Customer success
Partnerships / economic development

Customer & business operations

Keep customers informed and the work moving through scheduling, support, inventory, billing, and coordination.

See example roles

Customer care
Dispatch / installation scheduling
Billing / order management
Procurement / warehouse / fleet
Finance / administration
Regulatory / grants
People operations

Creative, web & community

Tell the story, improve the experience, and show communities what local fiber makes possible.

See example roles

Graphic / brand design
Web / UX
Photography / video
Content / social
Community outreach / events
Digital marketing / analytics

I am not sure yet

Share your transferable skills and we will consider where your experience and learning goals may fit.

See example roles

Match me with a strong fit
Keep me in mind for a future opportunity

Do not see an exact title? That is okay. This is a candidate pool as well as a path to our posted openings. Pick “I am not sure yet,” show us your transferable skills, and tell us what you want to learn.

A better first step than a generic application

Build a useful profile from interest to submission

The assessment is designed to understand the whole candidate: interests, practical readiness, current skills, transferable experience, and learning goals. It is not a timed test.

Choose your direction

Select the career paths, locations, work types, and schedule options that fit what you want.

Review the work

Share the skills that match your chosen role. Installation and outside-plant candidates also answer field-readiness and safety questions.

Rate real capabilities

Tell us whether each relevant skill is new, familiar, assisted, independent, or something you can lead.

Review and submit

Add contact and experience details, check the complete profile, and send it to the hiring team.

Submitting a profile does not guarantee an interview or employment. It gives Quad State Internet a structured way to consider you for current and future opportunities and to contact you when your interests and capabilities align with a need.

Ready when you are

Show us what you can do—and what you want to learn.

Bring an honest assessment. We will bring a serious look at where you may fit.

Start candidate assessment →

Quad State Internet LLC is an equal opportunity employer. Employment decisions are based on job-related qualifications, business needs, and applicable law. Reasonable accommodations are available throughout the application and employment process.