Mobile service disclosures.

Terms of Service

Quad State Mobile service is offered subject to the service terms provided during signup and activation. The published monthly plan price covers the stated plan features; additional high-speed data is $5 per GB. Taxes, government charges, device costs or other charges, if applicable, will be disclosed before activation. No annual service contract is required.

7-Day Free eSIM Trial and Automatic Paid Service

The trial is available only on compatible, unlocked, eSIM-capable phones and includes seven days of talk, text and up to 2 GB of high-speed data using a temporary Quad State Mobile number. Keep your existing mobile service active while testing. A payment method and an unchecked affirmative consent to automatic billing are required when the trial is activated.

Your selected paid Quad State Mobile plan begins automatically after the seven-day trial unless you cancel before the trial ends. The exact recurring price, trial start and end dates, cancellation instructions and applicable terms will be shown before activation and repeated in trial reminders. Submitting an early signup or asking for a phone checkup does not start a trial, charge a payment method or enroll you in paid service.

Early signups will receive a launch thank-you gift. The exact gift, fulfillment timing and any reasonable eligibility details will be announced before Mobile launches.

Acceptable Use Policy

Service must be used lawfully and in a way that does not interfere with the network, other customers or public safety. Fraud, unlawful activity, abusive automated traffic, unauthorized resale, network interference and attempts to defeat service or security controls are prohibited. Applicable service terms provide the complete policy.

Mobile Service Terms

The regular price for the 2 GB plan is $25 per month for the first line and $20 per month for each additional line. The Quad State customer price is $20 for the first line and $15 for each additional line.

The regular price for the 5 GB plan is $35 per month for the first line and $30 per month for each additional line. The Quad State customer price is $30 for the first line and $25 for each additional line.

Quad State customer pricing applies if the customer has Quad State Internet at home or is eligible through a participating workplace. Eligibility must be confirmed before activation.

Both plans include unlimited talk and text and the selected amount of high-speed data on each line during each monthly service period. Additional high-speed data is $5 per GB in 1 GB increments. Availability, performance and features depend on location, device compatibility, network conditions and service availability.

Number Porting Terms

The trial uses a temporary Quad State Mobile number. Converting a trial to paid service does not automatically transfer your existing number. After deciding to stay, you must deliberately request a transfer. Most eligible mobile numbers can be transferred, but a transfer cannot be guaranteed until eligibility and account information are verified. The information supplied for a transfer must match the records held by the current provider. Keep existing service active until the transfer is complete; cancelling it early may cause delay or loss of the number. Transfer timing can vary.

E911 and Emergency Services

Calls to 911 depend on available wireless service, a compatible active device and local emergency network availability. Location information may not always be precise. During an emergency, give the call taker your location and callback number, do not hang up unless instructed, and call back if disconnected. Wireless service may be unavailable during network interruptions, power failures, device failure or where coverage is not available.

Coverage Disclaimer

Coverage maps, descriptions and availability information are estimates and do not guarantee service at a particular location. Coverage and service quality vary by location, terrain, buildings, device, weather, congestion, network changes and other conditions. Partner network availability and supported features may vary. Quad State-operated wireless coverage will continue expanding throughout the communities we serve.

Device Compatibility Policy

A phone must be unlocked, compatible and approved for activation. Compatibility depends on the exact device model and configuration, not only its brand or model family. A compatibility check does not guarantee every device feature or coverage at every location. eSIM is available on compatible devices; a physical SIM is available where supported and needed.

Privacy Policy

Read the Quad State website privacy notice for information about website forms and first-party analytics. Additional privacy information applicable to mobile service will be included with the service terms provided during signup and activation.