Careers at Quad State Internet
Build your candidate profile

Show us what you can do—and what you want to learn.

One guided profile helps us understand your interests, field readiness, capabilities, work story, and the path where you could grow.

About 8–12 minutes No perfect score Secure submission

Tell the whole story

You do not need every skill listed. Share what you can do today and what you want to learn, whether your experience is with customers, computers, outdoor work, or technical trades.

Skills draft stays in this tab
Your candidate journey Answer what you know. “Not yet” is a valid skill level.
Your saved direction, preferences, and capability ratings were restored in this tab.
Step 1 · Choose your path

Where do you want to make an impact?

Select every direction you would consider. Then choose the one you want us to look at first.

General labor is hiring now in Paducah and Metropolis. Metropolis retail applications are open.

Retail phone and broadband support, sales, and other support staff hiring is anticipated in October–November 2026. Choose your path below to see the skills that match your work.

Career directions Choose one or more

This is not a commitment to one exact opening. It helps us build a useful candidate pool across the whole company.

Choose one of the directions checked above.
Specific roles that sound interesting Optional

These choices change with the career directions above. Pick as many as you genuinely want to explore.

Choose at least one direction.
Step 2 · Work preferences

What kind of opportunity works for you?

Location, schedule, travel, and timing help us distinguish a good role match from a good future connection.

Where would you work? Choose one or more
Employment types you would consider
Schedules you could consider Choose all that apply
Step 3 · Field-work preview

The work is physical, technical, and careful.

This section appears for fiber installation and outside-plant candidates. A “No” or “I need more detail” answer does not automatically reject your profile—it gives us a more honest starting point.

Plan & inspect
Aerial placement
Underground build
Premises install
Test & document
Answer one job-related question—not a medical question.

Can you perform each function, with or without reasonable accommodation? We do not ask for a diagnosis or medical details here. If you need an accommodation for the application process, contact service@quadstateinternet.net.

Essential field functions

Choose Yes, No, or I need more detail for every row.

Lift and carry up to 50 poundsMove tools, ladders, cable, materials, and equipment at a job site.
Set up, climb, and work from laddersUse step and extension ladders on residential, business, and outside-plant work.
Work at height from a bucket or aerial liftRemain positioned and focused while using required fall protection and PPE.
Walk and stand for extended periodsTravel over yards, rights-of-way, roadside areas, and uneven terrain.
Walk out and control long fiber routesPlace long spans while managing slack, bend radius, obstacles, and the crew around you.
Bend, kneel, crouch, and enter tight work areasWork in attics, crawl spaces, cabinets, and similar installation areas when assigned.
Use hand and power toolsDrill, fasten, fish walls, shovel, hand dig, and complete careful physical installation work.
Work outdoors in seasonal conditionsWork safely in regional heat, cold, wind, and light precipitation within company rules.
Drive between assigned job sitesOperate a company or approved vehicle when driving is an assigned duty.
Work occasional scheduled after-hours assignmentsSupport planned maintenance or outage restoration when the position requires it.
Do not enter a license number. Driving records, if relevant, are handled later through a separate process.
This asks about arriving at assigned work—not whether you own a vehicle.
Safety judgment

These are conversation starters, not timed test questions.

Step 4 · Capability map

Rate the work—not your personality.

Only modules related to your chosen paths are shown. Rate what you have actually done, and mark skills you want to learn. For a useful profile, answer at least five field skills or three skills in another path.

0Not yetNo direct experience
1FamiliarI understand it or have observed it
2AssistedI have done it with coaching
3IndependentI can do it safely and to standard
4LeadI can plan, troubleshoot, or teach it

Retail, phone & broadband customer service

Helping people in person and over the phone, using computers, and finding the right service for each customer. Rate what you can do today; “Not yet” is welcome.

Welcoming walk-in customers, asking questions, and understanding what they need.
Speaking clearly, transferring calls, taking accurate messages, and following up.
Using a keyboard and mouse, email, web browsers, and multiple windows or tabs.
Entering contact information, orders, and readable notes while helping a customer.
Following troubleshooting steps for connections, cables, power, and Wi-Fi; escalating when needed.
Helping with calling or voicemail questions and documenting service problems for the technical team.
Matching phone and broadband options to a customer's needs and explaining prices and next steps clearly.
Entering requests, checking details, and coordinating installation or support appointments.
Reading account information, explaining charges, and routing issues to the right person.
Staying calm, listening, setting realistic expectations, and asking for help when needed.
Following identity checks and keeping account details and passwords private.
Recording what happened, passing along useful details, and keeping customers updated.

General labor & everyday outdoor work

Basic practical work and safe crew support. Experience from yard work, cleanup, maintenance, moving, or other hands-on jobs is useful. Specialized fiber experience is not required for this assessment.

Understanding an assignment, checking anything unclear, and reporting when it is finished.
Collecting debris, sweeping, and keeping paths and work areas clear.
Sorting, loading, unloading, and moving supplies with safe handling and help when needed.
Using shovels, rakes, brooms, and other simple tools safely and putting them away.
Helping with assigned ground work under direction after safety checks and utility clearance.
Bringing supplies to the crew, organizing the work area, and collecting tools afterward.
Following instructions for weather, hydration, breaks, and changing ground conditions.
Using assigned protective equipment, staying clear of moving equipment, and stopping to report hazards.
Arriving ready for assigned work, communicating delays, and helping teammates.
Switching between basic outdoor jobs, learning a new task, and checking the finished work.

Safety & field fundamentals

How you recognize hazards, protect the crew, and prepare the work area.

Communication-space, clearance, grounding, and joint-use fundamentals.
Recognizing unsafe conditions around joint-use poles and energized facilities.
Selecting, inspecting, and using the required protective equipment.
Planning the work, roles, hazards, and stop-work points before starting.
Inspecting, positioning, securing, climbing, and working from ladders.
Pre-use inspection, truck positioning, outriggers, controls, and fall protection.
Signs, cones, spotters, visibility, and safe roadside work zones.
Reading markings and stopping when a locate is missing, unclear, or in conflict.
Carefully exposing facilities around marked utilities.
Handling glass, cleaning the area, and avoiding active-light exposure.
Pre-trip checks, load securement, backing, and trailer awareness.
Pausing, protecting the area, and escalating when conditions change.

Home & business installation

From the outside drop to a clean activation and customer handoff.

Selecting a safe, serviceable route before placing cable.
Placing and protecting a customer drop from plant to premises.
Locating studs and avoiding electrical, plumbing, and other hidden hazards.
Clean, correctly sized exterior and interior penetrations.
Using tape, rods, string, and route planning without unnecessary drywall damage.
Routing and securing cable in confined residential or business areas.
Closing penetrations appropriately for the surface and location.
Neat placement, bend-radius protection, power, labeling, and serviceability.
Routing, terminating, labeling, and testing structured copper cabling.
Activation, placement, configuration, speed tests, and basic optimization.
Explaining the plan, changes, equipment, test results, and next steps.
Cleanup, photos, material records, signal readings, and work-order notes.

Aerial outside plant

Pole-line work, long cable placement, lashing, and aerial route closeout.

Following the design and recognizing field conflicts.
Checking access, pole condition, clearances, traffic, and changing hazards.
Positioning, outriggers, inspection, controls, and safe elevated work.
Loading, setup, braking, payout, spotting, and control.
Placing thousands of feet while protecting people, cable, slack, and bend radius.
Placing, tensioning, dead-ending, bonding, and grounding support strand.
Using a cable lasher, transferring around poles, and maintaining a clean route.
Using grips, capstans, winches, and crew communication to control a pull.
Placing support hardware, service loops, tags, and closures.
Final inspection, route cleanup, photos, redlines, and material records.

Underground construction

Careful excavation, conduit and handhole work, cable placement, and restoration.

Reconciling field markings with the route and planned excavation.
Digging carefully, exposing conflicts, and protecting the work area.
Spotting, setup, spoil management, and safe assistance around equipment.
Operating equipment to plan, depth, and safety requirements.
Potholing, mixing, spotting, tracking, setup, and bore-path awareness.
Placement, coupling, sweeping, sealing, and protection.
Excavation, base preparation, placement, entry, racking, and labeling.
Proving paths and installing safe, usable pulling media.
Controlling tension, speed, bend radius, slack, and communications.
Compaction, seed, surface repair, cleanup, and documenting field changes.

Fiber splicing, testing & repair

Prepare, connect, test, document, and troubleshoot the optical path.

Fiber counts, buffer tubes, ribbons, binders, and cable identification.
Opening cable and preparing fibers without damage.
Routing, storage, sealing, labeling, and serviceable workmanship.
Strip, clean, cleave, splice, protect, and organize fibers.
Ribbon preparation, mass fusion, protection, and tray management.
Mechanical or splice-on connector preparation and verification.
Using correct tools and repeatable inspection-clean-inspection practice.
Continuity, polarity, signal readings, and basic loss checks.
Launch/receive setup, wavelengths, range, pulse width, and saved traces.
Finding events, reflectance, breaks, macrobends, and abnormal loss.
Understanding expected loss and determining pass/fail.
Locating faults, making repairs, retesting, and documenting root cause.

Network & enterprise operations

The IP, optical, access, and operations skills behind reliable service.

Addressing, subnetting, neighbor discovery, DNS, and packet flow.
Layer 2, tagging, LAGs, transceivers, levels, and handoffs.
Policy, sessions, advertisements, filters, convergence, and troubleshooting.
Provisioning, profiles, optical levels, activation, and access troubleshooting.
Alert triage, scope, escalation, communication, and restoration.
Systems basics, command line, APIs, automation, and repeatable tooling.
Planning, peer review, maintenance windows, rollback, and records.
Separating premises, access, transport, routing, and upstream issues.
Cross-connects, optics, rack work, power awareness, and remote hands.
Calm triage, ownership, safe escalation, and clear status updates.

Design, GIS & project delivery

Route intelligence, build packages, permitting, estimating, and accurate closeouts.

Pole, route, facility, photo, GPS, and constructability details.
Editing, attribution, analysis, exports, and map production.
Readable alignments, details, annotations, and field packages.
Cable sizing, assignments, closures, slack, and growth capacity.
Splitter strategy, serving areas, distances, and loss budgets.
Attachments, conflicts, clearances, transfers, and coordination.
Jurisdiction research, submittals, tracking, conditions, and records.
Labor, quantities, units, assumptions, alternates, and cost awareness.
Scope, schedule, dependencies, contractors, risks, and communication.
Reconciling field changes into accurate final records.

Sales, enterprise & partnerships

Discovery, clear solutions, accountable follow-through, and durable relationships.

Finding the right audience and starting relevant conversations.
Understanding locations, applications, pain points, risk, and timing.
Accurate stages, next steps, notes, follow-up, and forecasting.
Turning requirements into clear scope, assumptions, pricing, and response.
Explaining value, resolving objections, and aligning commitments.
Local outreach, events, canvassing, education, and respectful follow-up.
Multi-site, critical connectivity, stakeholders, and longer sales cycles.
DIA, transport, dark fiber, wavelengths, BGP, colocation, and interconnection.
Adoption, issue ownership, reviews, expansion, and long-term trust.
Public sector, economic development, property, carrier, and community partners.

Customer & business operations

Organized, empathetic work that keeps customers and field teams moving.

Listening, setting expectations, solving what you can, and owning follow-up.
Matching work, skills, geography, time windows, and changing priorities.
Clear intake, actions, status, ownership, and closeout notes.
Accurate records, service changes, invoices, and issue resolution.
Counts, receiving, staging, replenishment, vendors, and job materials.
Assignments, inspections, maintenance, records, and readiness.
Organized records, reconciliations, reporting, and process support.
Requirements, evidence, deadlines, reporting, and audit-ready files.

Creative, web & community

Clear, useful creative work grounded in the people and places the network serves.

Consistent visual systems, print, digital, and production-ready assets.
Accessible flows, useful content, responsive design, and implementation.
Planning, field capture, editing, releases, and publishing.
Accurate stories, channel-aware writing, calendars, and community response.
Search intent, measurement, reporting, experiments, and improvement.
Audience, offer, channels, production, launch, and performance.
Local coordination, clear education, logistics, and follow-through.
You chose “I am not sure yet” without another career direction, so there is no required capability module. Your work story and transferable backgrounds will help us consider possible paths.
Step 5 · Experience & evidence

Connect the dots in your work story.

Fiber titles are not the only useful background. Construction, utility, IT, customer, sales, design, military, and hands-on problem-solving experience can all transfer.

Transferable backgrounds Choose all that apply
Current certifications or training Optional
Do not enter a driver's-license number, Social Security number, medical information, or private certification credentials.
PDF or TXT; 2 MB maximum. A résumé is not required. Limiting formats helps us handle attachments more safely.
Step 6 · Contact, review & submit

Put a name and next step to the profile.

Review the snapshot, add your contact details, and submit when it reflects you accurately.

Primary directionChoose a direction
Role interestsOpen to a match
Work areaAdd your location and preferences
ExperienceChoose an experience range
Capability snapshotRate capabilities to build your snapshot
How this application information is used

Your profile is stored for employment review, routed to the people handling hiring, and not used for unrelated promotional marketing. Basic technical metadata is retained to protect the form from abuse. Profiles without future-opportunity consent are kept for the current hiring cycle and routine employment records; profiles with consent remain active for up to 12 months. To request correction or withdrawal, email service@quadstateinternet.net and include your application reference. Do not submit Social Security numbers, birth dates, medical records, banking details, or driver's-license numbers.

A human will review this profile. “Not yet,” accommodation-related needs, and learning goals are not treated as automatic rejections.